FAQs

When sourcing parts yourself the items are not covered under our guarantee. This means that if you provide a part that is faulty or not suitable, it will cost you time for us to either repair it or source a replacement. However if we source the parts for you it is covered by our warranty and we are responsible if it is not working as it should.

We will give you an idea of time based on our initial discussion and will confirm once we are onsite and have taken a look at what is causing the problem. Due to the nature of marine vessels and the potential for hidden issues, we can only give an estimate of time.

Yes we do. We are Mercury specialists and also service all other outboards motors.

No, for safety reasons we cannot have you onsite while we are doing a service. We are often working in tight spaces, using tools and at times, heavy machinery. For this reason, it’s important to give our mechanics space to focus on the task at hand.

If there is anything that we need to discuss or show you, we will do this at the end of the service.

The answer is no – and there is a very good reason for that. If you were to do a DYI service, you are missing out on having an expert eye to identify issues. Our crew is highly trained and experienced so they know what to look out for and how to fix it. Without our expert service, you are running the risk of issues going unidentified and this could prove costly in the long run. The same goes for incorrectly maintaining and installing parts.

However, there are some things that you can do in between servicing to maintain your boat. We’re more than happy to show you how and recommend products to use.